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Making A Purchase
Purchasing one of our products could not be easier. Just browse our online shop and click on any item that you wish to purchase and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. When adding an inscription, please use an asterisk - * - to indicate a new line.
We reserve the right to make minor alterations to the inscriptions and/or design where essential. We shall design the layout of the inscription in the most appropriate format but if you have a specific request please specify.
Postage and Packaging
Pet Coffins may be collected from our premises - all other products can only be sent out via courier. Please see individual items for postal charges and delivery times.
Postage and Packaging is provided under separate contract and is therefore NOT refundable under the 7 days return approval.
Items returned under the 7 days approval are returned at the purchasers expense.
The Willow Coffins and the Biodegradable Cardboard Coffins are sent out by courier with NEXT DAY DELIVERY, if ordered before noon that day, otherwise delivery will be the day after that. Due to this, postage will always be added onto the coffin purchases, even when ordering other products. If multiple items are ordered you may contact our offices for a postage discount (other than coffins).
IMPORTANT INFORMATION REGARDING POSTAGE & PACKAGING
ALL COFFIN ORDERS are shipped with next day delivery, if ordered by noon. This is a Monday to Friday delivery service. Deliveries required for a Saturday delivery day have a surcharge of £15.00. Orders taken on a Friday before noon will be delivered on a Monday unless a Saturday delivery is requested.
The price of next day delivery only applies to England, Wales and Southern Scotland, up to and including Glasgow and Edinburgh. Deliveries to all other destinations should contact us for further information on 0845 643 1891.
Delivery Schedule
All memorials are made to order and so delivery can take between 2 and 6 weeks. Please see individual items for more information. If requested, we will contact you to advise you of the expected delivery date once it is known.
All pet coffins will be dispatched for next day delivery and will be with you next day if ordered before noon or within the next 2 days if ordered after noon.
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